Platform

We help brands build experiences for today’s evolving customer.

Experiences That Help Sell More

Create innovative, AI-driven experiences that go beyond traditional personalization by becoming truly contextual to each customer. Tailor recommendations, inject trust, and encourage discovery.

Creating Value That Drives Loyalty

Provide immediate customer value through highly personalized experiences and useful content. Differentiate your brand from your competitors by surpassing the expectations of today’s customer.

Powered by Enterprise

Empower teams with a super tool for effortlessly maintaining dynamic digital experiences. Utilize our custom AI and LLM’s for streamlined content, personalization, and search optimization.

Enterprise scale and security to leapfrog using AI.

The Commotion Enterprise Platform enables you to create highly optimized, AI-driven experiences by unifying your marketing and commerce stack, backed by the scale and security that enterprise businesses require. Go beyond temporary point-solutions and AI plugins to future-proof your business.

Enterprise Platform

The core tools brands need to build and scale securely with AI.

Generative AI

Apply custom, commerce-specific AI and LLMs.

Experience Builder

Customizable UX, content integrations and AI strategies.

Experiences

Deploy contextual experience elements and unified journeys.

Customer Signals

Capture and react to customer signals in real-time.

Enterprise Platform

Commotion offers a unified platform to address diverse commerce challenges, enhancing customer journeys and organizational efficiency. Our platform empowers brands to create and deploy AI-driven, customer-focused experiences with natural language search and integrated content, while enabling teams to manage and automate marketing campaigns, customer care, knowledge, search, and content.

Critical Enterprise Needs

Scale and build with core enterprise tools including: governance, workflows, permissions, rules, advanced user settings, comprehensive analytics and reporting.

Customer Care & Knowledge Management

Optimize and automate your customer care experiences with our intelligent AI-driven solutions. Utilize features such as live chat, AI concierge, agent console, case management, knowledge base, customer self-service, and advanced operational metrics and reporting.

Marketing Automation & Journey Management

Create personalized, real-time customer journeys that respond dynamically to behavior and preferences, gaining a completely unified view of the customer’s interactions across multiple channels.

Content & Creator Workflows, and Rights Management

Streamline your content workflow and rights management through our integrated Digital Asset Management (DAM) system. Effortlessly handle creators, content, user-generated content (UGC), and branded content within your experiences.

Extensive Platform Integrations

Built with flexibility in mind, easily integrate experience layers into existing ecommerce and personalization platforms such as Shopify, Adobe Target, Salesforce, and many more.

Enterprise Level Security

Our platform features secure Two-Factor Authentication (TFA) and supports custom SAML configurations. We adhere to SOC 2 Type II compliance standards and engage in regular third-party penetration testing.

Holistic Analytics and Reporting

Track and report on key aspects of your new experience with holistic reporting. Understand and react to how your customers search and behave across your experiences and the content and social proof that's converting. Generate insights and dashboards that cover everything from creators, to search intent, support, care and agent performance.

Generative AI & Large Language Models

We believe in scalable AI-driven personalization.

Commotion’s AI technology creates individualized and contextualized ecommerce experiences that evolve with real-time user behavior and needs, surpassing traditional cohort segmentation.

Security and governance is top of mind for brands who wish to build customer-facing experiences in this new era. We place the utmost importance on control and deploying experiences at scale, going beyond single AI integrations to ensure both differentiation and security.

Best-in-Class & Commerce Specific Custom LLMs

Featuring conversational AI capabilities powered by OpenAI and Microsoft, robust AI moderation tools by Google, and our own custom LLMs.

Multi-Agent Framework & Reasoning

Designed to facilitate enhanced reasoning and collaboration across various AI systems. This innovative framework supports complex decision-making processes, enabling seamless integration and intelligent interaction between multiple agents.

AI Trained on Your Brand

Our specialized AI training encompasses your product catalog, brand voice, customer data, and custom sources, ensuring the AI thoroughly understands and reflects your unique business identity and goals.

Brand Risk Controls

Including preemptive configurations; conversation monitoring; multi-layered moderation; real-time, actionable insights; and enterprise-grade incident detection and response workflows.

Experience Builder

Elevate your brand from impersonal to inspired with our innovative suite of customizable experiences and AI strategies.

With an extensive set of plug-and-play templates, brands are able to transform their shopping experience without the reliance on platform capabilities, custom code, or extensive design and development cycles.

We think of our experience builder as containers, as once set and deployed, our AI gets to work on ensuring the content is the most contextual and personalized to that customer, as possible.

Completely Configurable Experience Creation

Offering templated and plug-and-play options, create unique, engaging experiences with ease. Perfect for tailoring to specific brand guidelines while ensuring seamless integration and user interaction.

AI-driven Content Strategies

Leverage and customize AI strategies to dynamically update content and UX, based on user interactions and customer signals. For example, recommendations derived from purchase history, specific content views, or search and conversation intent.

Deploy Rich Media Formats

Easily build experiences and templates that accommodate a wide range of media, including imagery and videos (brand or UGC), social proof (reviews and creators), across various experience designs (including carousels, homepage takeovers, PDP elements, product action buttons, streams and feeds).

Build Single Elements or Completely Unified Shopping Experiences

Build and deploy single instances such as product carousels, or choose to redefine the entire shopping journey to include multiple elements together, such as search, chat, social proof and support, all within one unified contextual experience.

Contextual Experiences

Create dynamic, contextual shopping experiences, that transform the entire customer shopping journey, helping customers discover easier, gain the trust and social proof they need, and convert more.

We enable brands to scale from individual instances (such as chat, search, dynamic content carousels or even support) to our most innovation solution, which combines multiple elements in a unified experience that can live on any page or app, and be triggered through a variety of entry points.

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Full Customer Lifecycle Implementation

From consideration and purchase, through to post-purchase, education, support and product services. Tailor our experiences to a variety of impactful customer milestones.

Create Highly Contextual Landing Pages

Use our suite of contextual experience options to create completely dynamic landing pages, minimizing clicks to buy, and providing the customer with everything they might need to convert.

Self-contained Instances or Entire Ecosystems

Build and deploy self-contained experiences that minimize disruption to existing digital properties, or integrate our technology as a holistic ecosystem of interactive experiences to maximize effectiveness.

AI Strategies Do The Hard Work

Forget about manually updating content on your site. Our AI strategies ensure your experiences are constantly optimized to your business goals and objectives and personalized to your customer in real-time.

Advanced AI Skills That Add Brand Value

Create and customize dedicated experiences focused on specific customer value-adds or brand objectives, such as gifting, styling, concierge, product help and troubleshooting, routines, training or advanced product education.

Extensive Content Integration Options

Build experiences rich with brand content (imagery, videos, social, campaign content, service integrations, knowledgebase), and authentic social proof, including creator content, UGC and reviews.

Customer Signals

Unlock contextual shopping using powerful zero-party data.

Gather signals as your customer searches, engages and converts across your experiences; immediately updating UX, content and product recommendations for the ultimate contextual shopping experience.

By gathering and reacting to data in real-time, we enable brands to go beyond persona-based personalization and dramatically improve personalization strategies and effectiveness.

Capture Extensive Customer Behavior Signals

Blend real-time engagement insights with user specific preferences and product attributes for advanced personalization.

Create an Ecosystem of Customer Signal Inputs

Deploy experiences that gather signals from singular instances (chat, search, homepage etc) or create an ecosystem that learns from each other as your customer browses and engages across your site.

Export Customer Signal Data to Your Brand Ecosystem

Drive truly omni-channel personalization and highly converting experiences beyond web, by integrating customer signals with owned brand datasets such as offline, media, and product.

Experiences

Your brand and products, at the fingertips of your customer.

Create dynamic, contextual shopping experiences, that transform the entire customer shopping journey, helping customers discover easier, gain the trust and social proof they need, and convert more.

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Natural Language Search

Intuitive Search, Discovery & Conversion.

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