You've got AI copilots scattered across your organization, you’ve got an enterprise LLM partner or two, and every department is piloting some AI point solution. They can answer questions, surface insights, maybe even draft an email. But when it comes to actually *doing* the work like resolving the customer issue, updating the CRM, processing the order, fixing the network outage, etc., they're silent. They suggest. They recommend. Then they hand it back to a human.