Transform your customer experience by integrating all touch-points into one AI-driven platform.
Unify your Commerce, Marketing and Care stack with a fully composable enterprise grade platform, powered by generative AI at every level.
Streamline operations and maximize data, reducing risk and manual work, boosting efficiency, and resolving issues faster through holistic customer views.
Create seamless, personalized customer experiences, with a suite of easily deployable AI skills, contextual experiences and intelligent AI automation.
Experiences
& Employee Search
& Product Catalogs
& Messenger
Data
& Support
Knowledge
Create more seamless, more personalized and more effective experiences
Effortless Multi-Channel Customer
Engagement
Seamlessly manage customer interactions across all channels. Create personalized, real-time customer journeys that respond dynamically to behavior and preferences, gaining a completely unified view of the customer’s interactions across multiple channels.
Holistic Customer Views: A single view of the customer across multiple channels, helping brands comprehensively understand behaviors and act fast.
Personalized Journey Orchestration: Design compelling, personalized cross-channel marketing campaigns, using AI to maximize effectiveness.
Rethinking customer care for the Agent.
Care is more than just tickets, it's about building rapport which requires a great experience for both the customer and the agent. Optimize your customer care experience with an intelligent AI-driven suite of agent solutions. Including AI-based concierge, agent console, case management, knowledge base, customer self-help, and advanced operational metrics and reporting.
Agent Console & Case Management. Automate and route care requests, providing a unified view of customer details and support materials.
Knowledge Management. Quickly access company knowledge with AI search, finding detailed information and summaries from various sources within a unified portal.
Helpful content when your customer needs it.
Evolve from monotonous support experiences and legacy decision trees by transforming your support and education content into a customer-facing easily accessible, dynamic self-help experience, powered by Natural Language Search.
Proactive Education: Surface content, knowledge base articles, and FAQs at any part of the buy journey to solidify conversion and reduce frustration.
Rapid Troubleshooting: Ensure accurate, helpful responses and find the quickest path to solution, reducing the costs of support agent handoff.
Intuitive search, discovery & conversion.
Enable customers to engage in natural conversations and search flows using Natural Language Search (NLS) to provide accurate, highly personalized and content-rich results.
Effortless Discovery: Accommodate natural phrases and complex customer queries to increase cart size and conversions.
Replace or Enhance Existing Search Flows: Deploy as a self-contained experience or bring some magic to your existing search journey.
Seamless integration of social proof.
Guide customers to confident purchases throughout their buying journey. Showcase reviews, creator content and more, turning your shopping experience into an authentic trust-building tool.
Informed Purchase Decisions: Incorporate product education, practical use cases, customer tips, and authentic reviews to build confidence and trust.
Diverse Content Integrations: Engage, educate and entertain your customer with creator content, shoppable videos, streams and more.
Personalized product recommendations.
Revolutionize the way you recommend products, by combining real-time customer signals with our finely tuned AI trained on your product catalog, to help customers find the perfect match.
Advanced AI-Learning: Transcend traditional product catalog keyword tagging by using AI to match and present products in real-time.
Signal-Driven Suggestions: Make contextually relevant suggestions based on real-time customer signals, such as purchase history, search intent, inquiry, and more.
Personalized merchandising in real-time.
Deliver contextual, dynamic and personalized content and products, precisely tailored to each customer's needs at any point of the shopping journey.
AI-Driven Customization: Utilize strategies and rules that automate delivery and placement of content for optimal conversion.
Unique Personalization: Leverage customer signals to make every site visit feel uniquely tailored and contextually significant.
Unlock contextual shopping with zero-party data.
Gather customer signals as they search, engage, and convert across your experience; immediately updating the UX, content, and product recommendations for the ultimate contextual shopping experience.
Real-Time Zero-Party Data: Create opportunities that give your customer the opportunity to indicate what it is they need, so you can deliver on it confidently in real-time.
Combine Data with Brand Data: Drive truly omni-channel personalization by integrating customer signals with owned brand datasets such as offline, media, and product.
Enterprise scale and security 
to innovate and leapfrog using AI
The Commotion Enterprise Platform enables you to create highly optimized, AI-driven experiences by unifying your marketing and commerce stack, backed by the scale and security that enterprise businesses require. Go beyond temporary point-solutions and AI plugins to future-proof your business.
Enterprise Platform
The Commotion Enterprise Platform equips brands with the unprecedented scale, workflows, moderation, governance, security and core enterprise tools needed to innovate and build experiences with AI confidently.
Generative AI
Commotion utilizes best-in-class commerce specific and custom LLMs within multi-agent frameworks to develop AI strategies tailored to your brand, products, and guidelines. This approach ensures the creation of highly contextual experiences aligned with your business goals.
Builder
Enhance your brand experience by integrating rich content products, campaign assets, and educational guides with social proof such as reviews, creator content and UGC. Leverage custom AI skills to create smart, contextual interactions using our fully customizable templates.
Experiences
Deploy a suite of experiences across your digital platforms—including homepages, product pages and support channels—to create a comprehensive ecosystem. Or create a unified, conversation-driven approach that lets customers browse, discover, search, buy, and receive support all in one place.
Customer Signals
The Commotion Enterprise solution equips brands with the unprecedented scale, workflows, moderation, governance, security and core Enterprise tools needed to innovate and build experiences with AI confidently.
Create a highly contextualized
experience today
Find out how we can help your brand create highly contextual shopping and post-purchase experiences.
