Customer Care

Rethinking Customer Care For The Agent

Care is more than just tickets, it's about building rapport, which requires a great experience for both the customer and the agent. Optimize your customer care experience with an intelligent AI-driven suite of agent solutions.

Powerful Agent Console

Access critical shopper and order information, manage conversations across multiple channels, and utilize a unified view of customer details and support materials for effective assistance.

Integrated Knowledge Base

Fully integrated AI search enables agent access to extensive company knowledge including product documentation, FAQs and resources, to assist customers more effectively.

Automated Case Management

Intelligently automate and route inbound care requests to relevant agents, workflows and dashboards, attaching origin, priority, scenarios, sensitivity and custom routing rules.

Assign Tasks Automatically

Optimizes task distribution by considering agent priority, capacity, skills, and availability. Utilize FIFO, round-robin, and fallback queues for efficient assignment and task management.

Holistic Customer Views

Access extensive customer information from logged-in and logged-out scenarios, including conversation and purchase history, as well as integrated brand data such as membership details.

Advanced Care Analytics

Develop powerful operational dashboards and analytics based on care tools and agents, including messages, channels, customers, responses, conversational analysis and much more.

Make Care A Brand Building Exercise

Empower your team with the technology to respond swiftly and effectively, armed with all the insights needed to delight customers. Watch your CSAT, loyalty and brand grow, not your support ticket log.

Agent Console For Site, Support, Email and More.

Utilize a true omni-channel approach to care with an integrated view and agent console access across web, store, chat, email and social media.  

Conversational Care Across Conversational Channels

Implement care outside of just reactive support tickets, by being there for every question, be it through paid media comments of even Instagram DM's.

Smart Templated Responses

Use  built-in AI smart response or custom templated responses to generate quick and seamless replies, tailored to your brand voice and extensive knowledge-base.

Grow Loyalty With Personalization

Integrate membership and loyalty details to help prioritize care and surface personalized promotions based on customer purchase history.

Command Center Display

Seamlessly display real-time dashboards and analytics in a purpose-built Command Center dark-mode view.

Advanced AI Catalog Learning

Leverage our AI to intelligently filter and surface product catalogs of all sizes, ensuring every item has the chance to be recommended and  discovered by your customers.

Precision Product Matching

Enhance recommendation accuracy by proactively prompting users for details and signals, refining results to pinpoint the perfect products from your catalog.

Develop Proactive Opportunities

Use AI to identify moments for upsell and soft sell, seamlessly recommending complementary products as part of the conversation, or at predefined moments of engagement.

Extensive Content Results

Elevate product recommendations with content that goes beyond product shots. Display hero brand imagery alongside community content, tips, summarized reviews, education across multiple formats, to both inform and convert.

Personalized Intent Recognition

Distinguish between personal shopping and gift intent, utilizing natural language insights to tailor recommendations to each customer's context and conversation history.

Unleash Your Brand Expert

Whether customers are coming to you for styling advice, outfits, workouts, electronics setups, or home decor, we enable brands to develop custom AI skills and voice that goes far beyond a singular product recommendation.

Self Help

Turn Care Into A Contextual Self-Help Experience.

Evolve from monotonous support experiences and legacy decision trees by transforming your support and education content into an easily accessible, dynamic self-help experience, powered by Natural Language Search.

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Elevate Your Care Experience Today

Find out how we can help your brand drive contextual discovery for commerce and care.

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