Helpful content when your customer needs it most.
Evolve from legacy decision-trees and transform your support and education content into an easily accessible, dynamic self-help experience powered by Natural Language Search.
Reduce costs and increase speed to solution.
Maximize your product and community troubleshooting content by intelligently surfacing the right solution, and avoid dependencies on expensive support agents.
Prompt the Information Needed to Solve Your Customer’s Problems
Commotion’s AI can ask questions and troubleshoot product queries to accurately find and present the most useful help and troubleshooting content - not just a list of potential support article results.
Product Education Begins at Product Discovery
Provide answers and educate customers about products seamlessly throughout the experience, not just in support interactions. Help build confidence and minimize unnecessary support tickets.
Extensive Knowledge Integrations
Integrate knowledge base articles, blog content, science documentation, brand guidelines, external sources, UGC and creator & community content into your self-help experience. Summarize, and serve this information seamlessly.
Quicker Solutions with Smart, Quick Replies
Get to a solution quickly by dynamically displaying quick replies based on the customer’s conversation and context.
Connect Customer Purchase History
Connect purchase history or loyalty programs to make any self-help experience fast, efficient and personalized, reducing any unnecessary customer frustation.
Improve support content discoverability through chat-focused solutions and natural language processing, ensuring customers can effortlessly surface any content they need.
Support doesn’t need to be an after-thought. Incorporate FAQs and proactive tips into your shopping experience, educating users, helping to solidify conversion and reduce unwanted purchases and returns.
Ensure customers receive instant, accurate answers and content tailored to their specific inquiries, wherever they are on your site, streamlining the path to satisfaction.
Elevate your experience and the impact of your content by incorporating social proof, reviews and real user feedback, moving beyond static PDFs and text-heavy pages to deliver the quickest path to solution.
Leverage Natural Language Search capabilities to identify support queries, problems and issues that may otherwise be hard to explain or capture with traditional search or filters.
Optimize your support strategy with our seamless agent hand-offs through our Enterprise platform, or leverage our proprietary solutions for a dedicated self-help experience.
Personalized product recommendations.
Revolutionize the way you recommend products, by combining customer signals with with our finely tuned AI trained on your product catalog, to help find the perfect match.
Redefine your support experience.
Find out how we can help your brand create highly contextual shopping and post-purchase experiences.
